Support
Need help with PlateMate AI? Email Michael directly.
Email supportWhat to include
Tell us what happened, your iPhone model, iOS version, and app version. A screenshot can help. Please do not send passwords, full payment details, or sensitive personal information.
A purchase did not appear
Make sure you are signed into the Apple account used for the purchase. Restart the app. Use Restore Purchases if the app offers it for a non-consumable purchase. Consumable items are treated differently; email support with a description of the missing purchase.
How do I request a refund?
Apple handles refunds. Visit reportaproblem.apple.com and sign in with the Apple account used for the purchase.
How do I cancel a subscription?
Open iOS Settings, tap your name, then Subscriptions. Choose PlateMate and manage your subscription there. Deleting the app or account does not cancel an Apple subscription.
How do I delete my account or data?
Open Edit Profile and choose Delete Account. For help with remaining uploaded files or associated records, email support.